REFUND POLICY

Thank you for purchasing a women’s handbag from this website. To ensure your shopping experience, please carefully read the following terms before requesting a refund or return.

I. Return Request Time

Customers can submit a refund or return request within 7 days of receiving the goods. Requests submitted after this timeframe may not be processed.

II. Eligible Circumstances for Refund/Return

Refunds or returns are eligible in the following situations:

The product has quality issues (such as breakage, loose threads, damaged hardware, etc.); The wrong product was received or does not match the order; The product was severely damaged during transportation; The product differs significantly from the page description.

If a return is requested due to personal reasons (such as dislike of the style, size, or color), the product must be in brand new, unused condition, and the return shipping costs are usually borne by the buyer.

III. Situations Where Refunds/Returns Are Not Supported

Refunds or returns are not supported in the following situations:

The product has been used, is worn, washed, or is damaged by the customer;

The packaging, tags, or accessories are missing;

Special offer items, clearance items, or limited-edition items;

The return period has expired;

Delivery failure due to incorrect shipping information;

Items returned without customer confirmation.

IV. Refund Process
Contact customer service to submit a refund or return request;
Provide the order number and relevant photos of the product;
After approval, we will provide return instructions;
The customer returns the product according to the instructions;
After receiving and inspecting the product, we will process the refund within 3-7 business days.

The refund will be returned to your original payment account. The specific arrival time depends on the processing speed of the payment platform or bank.

V. Return Shipping Costs
We will bear the return shipping costs incurred due to product quality issues or incorrect product shipments;
The buyer will bear the return shipping costs for returns due to personal reasons;
Original order shipping costs (if any) are generally not refundable.

VI. Return Address

Please contact customer service for confirmation before returning the item. Do not return the item without confirmation.

Return Address: No. 2, Block B, No. 38 Shengping Road, Licang District, Qingdao City, Shandong Province

VII. Billing Information

All women’s handbags on this website are one-time purchases.

There is no automatic renewal;
There are no subscription or membership fees;
Users only need to pay the amount of a single order;
There are no recurring charges.

VIII. Contact Us

If you have any questions about refunds or returns, please contact us through website customer service or our official email address. We will assist you as soon as possible.